I'm a product designer focused on enterprise web applications, with hands-on experience in all stages of product design—from initial research to high-fidelity designs and feature delivery.
Managing data products is a meticulous and time-sensitive task. For data owners reliant on external support from data engineers or vendor technical assistance to complete their tasks, the challenge becomes even greater.
In this project, I've developed and tested an approach to empower less technical data owners, allowing them to upload and edit data products at scale efficiently.
Keywords
Usability testing, UX design, Prototyping
Year
2022
The onboarding months are crucial for customer activation and retention. During this phase, the keys to customer success are consistent service delivery and reliable client-vendor communication. A service blueprint diagram allows us to map the customer’s onboarding journey, identifying areas for improvement and optimizing communication touchpoints.
Leading the charge, I initiated and led the creation of this Service Blueprint to enhance transparency, align internal processes, and ensure better product delivery.
Keywords
UX research, Service design, Holistic design
Year
2021
A well-defined set of personas empowers the Product and Customer Success teams to make user-centered decisions, based on a shared understanding of target users.
In this initiative, I leveraged quantitative platform click-through data to update the existing set of personas and gain a significantly deeper understanding of key persona behavior.
Keywords
Quantitative study, UX research, Personas
Year
2022
Managing access to a large number of data products is a time-consuming and error-prone process that affects a significant number of users. Feedback from key customers revealed that the current access management approach did not meet the growing needs of customers, and needed substantial updates to fulfill existing contracts.
In this project, I took the lead in product design, overseeing the entire process from conceptualization to feature delivery.
Keywords
Ideation and iteration, UX and UI design, Stakeholder alignment
Year
2021
Brick-and-mortar retail stores rely on sales personnel to close deals, but tracking and training employees can be a challenge. Using AI to analyze each customer interaction and provide real-time feedback can lead to a significant improvement over time.
I designed a dashboard that combines customer interaction data and gamification to improve sales and customer satisfaction.
Keywords
Charts, Startup, Persona, JourneyMap
Year
2020
Math classes can be challenging, especially when students do their homework and tests in a digital auto-graded environment. A misplaced comma or bracket can affect a student's grade for the entire course.
In this project, I have designed a new keyboard for students to enter scientific notation when working on a homework assignment online.
Keywords
Accessibility, Usability Testing, Interviews
Year
2019
As online education becomes more popular, educators are in need of an efficient way to build and manage online courses.
In this project, I researched and designed a new way to build and modify digital assessments.
Keywords
Usability Testing, Stakeholder Reports, Prototyping
Year
2019
